Refund policy
WNM Industry Group Inc. Custom B2B Product Return Policy
Return Policy Overview:
We are committed to providing high-quality custom B2B products and services to our customers. As our products are usually customized based on specific customer requirements, the return policy may vary. Please read our return policy carefully before making a purchase and ensure that you understand the terms and conditions.
Return Conditions:
Custom B2B products generally do not accept returns without valid reasons.
We only accept returns under the following circumstances:
a. The product is damaged or has obvious manufacturing defects during transportation.
b. The received product does not match the specifications, color, quantity, etc., as specified in your order.
c. There are significant errors in our manufacturing or customization process, rendering the product unusable or not meeting your requirements.
Return Request:
If you believe a return is necessary, please contact our customer service team within [15 days] after receiving the product, send an email to nicoolee58@gmail.com, and provide detailed reasons and relevant information for the return.
Our customer service team will evaluate your return request and contact you within a reasonable time to confirm whether the return request meets the conditions of the return policy.
Return Procedure:
After confirming the acceptance of your return request, we will provide you with detailed instructions and the return address.
Please ensure that the product is placed in its original packaging and include all relevant documents and accessories.
You are responsible for the transportation cost of the return unless our product is damaged or has obvious manufacturing defects during transportation.
Inspection and Processing:
Upon receiving the returned product, we will conduct an inspection and evaluation to confirm if the return meets the requirements of the return policy.
If the return meets the policy conditions, we will process a refund or re-customize the product based on your request. The refund will be completed within [10 days] after receiving the return.
Special Circumstances:
For large-scale custom orders or custom B2B products with special materials, the return policy may vary. In such cases, please contact our sales team to understand detailed return policy information.
Additional Notes:
Please inspect the quality and specifications of the product promptly upon receipt. If any issues are found, please contact our customer service team immediately.
If the product has any manufacturing defects or damages, we will work with you to resolve the issue and provide a satisfactory solution.
WNM Industry Group Inc. reserves the right to modify the return policy at any time as per business needs. We will provide notice of any policy changes on our website. For any questions or concerns, please feel free to contact us.
Return Policy Overview:
We are committed to providing high-quality custom B2B products and services to our customers. As our products are usually customized based on specific customer requirements, the return policy may vary. Please read our return policy carefully before making a purchase and ensure that you understand the terms and conditions.
Return Conditions:
Custom B2B products generally do not accept returns without valid reasons.
We only accept returns under the following circumstances:
a. The product is damaged or has obvious manufacturing defects during transportation.
b. The received product does not match the specifications, color, quantity, etc., as specified in your order.
c. There are significant errors in our manufacturing or customization process, rendering the product unusable or not meeting your requirements.
Return Request:
If you believe a return is necessary, please contact our customer service team within [15 days] after receiving the product, send an email to nicoolee58@gmail.com, and provide detailed reasons and relevant information for the return.
Our customer service team will evaluate your return request and contact you within a reasonable time to confirm whether the return request meets the conditions of the return policy.
Return Procedure:
After confirming the acceptance of your return request, we will provide you with detailed instructions and the return address.
Please ensure that the product is placed in its original packaging and include all relevant documents and accessories.
You are responsible for the transportation cost of the return unless our product is damaged or has obvious manufacturing defects during transportation.
Inspection and Processing:
Upon receiving the returned product, we will conduct an inspection and evaluation to confirm if the return meets the requirements of the return policy.
If the return meets the policy conditions, we will process a refund or re-customize the product based on your request. The refund will be completed within [10 days] after receiving the return.
Special Circumstances:
For large-scale custom orders or custom B2B products with special materials, the return policy may vary. In such cases, please contact our sales team to understand detailed return policy information.
Additional Notes:
Please inspect the quality and specifications of the product promptly upon receipt. If any issues are found, please contact our customer service team immediately.
If the product has any manufacturing defects or damages, we will work with you to resolve the issue and provide a satisfactory solution.
WNM Industry Group Inc. reserves the right to modify the return policy at any time as per business needs. We will provide notice of any policy changes on our website. For any questions or concerns, please feel free to contact us.